l Business skills training in London, Birmingham, Manchester and across the UK.
Prolog Training
Business skills training courses
Management training course in London.

Business Skills Courses

These one day business skills courses are designed to help individuals and businesses achieve greater success, covering such topics as leadership, management skills, customer service, productivity and problem resolution. The training can take place at your workplace, or at regional centres around the UK.

Our top rate business skills instructors have many years' experience of working in or with senior management of large multi-national corporations, requiring them to facilitate and deliver training and consultancy in different countries and across different cultures.

Standard business skills courses are listed below. We are also happy to discuss tailoring courses to your requirements - perhaps to incorporate specific items which are important to your organisation, or to put together a programme of courses such as an induction programme for new employees, or a development programme for future managers.

Please contact us for details of course content and pricing.

Communication Skills Courses

  • Business Report Writing
  • Communication Skills
  • Effective Business Writing
  • Effective Telephone Technique
  • Giving & Receiving Feedback
  • Handling Difficult Conversations

Customer Service Courses

  • Client Relationship Management
  • Customer Service
  • Managing Conflict - Difficult Customer Interactions
  • Service Excellence
  • Successful Customer Care Teams

Leadership Skills Courses

  • Applying Leadership Principles
  • Delegation
  • Leading Meetings
  • Leadership Skills

Managing People

  • Delegation
  • Effective Management
  • Managing Organisational Goals
  • Managing Upwards
  • Motivating Your Employees
  • Resilience at Work
  • Team Building


  • Conducting Meetings
  • Minute Taking

Planning & Strategy Courses

  • Business Planning
  • Idea Mapping


  • Effective Presentations
  • PowerPoint - Beyond Just Bullets
  • Presentation Skills

Problem Resolution

  • Dealing With Difficult Behaviour
  • Handling Difficult Conversations
  • Managing Conflict - Difficult Customer Interactions
  • Resolving Conflicts
  • Stress Management

Productivity Courses

  • Effective Time Management
  • Getting Results Without The Authority
  • Idea Mapping
  • Motivating Your Employees
  • Personal Effectiveness
  • Resilience at Work
  • Speed Reading

Sales & Marketing Courses

  • Marketing Basics
  • Marketing Essentials
  • Negotiation Skills
  • Suggestive Selling

Other Business Skills Courses

  • Change Management
  • Event Management
  • Project Management
  • Train The Trainer
  • Workflow Management Using Microsoft Outlook

Locations Covered

We deliver business and management training at your workplace, or at regional centres in London, Birmingham, Manchester, Leeds, Bristol, Milton Keynes, Cambridge and others (for an additional charge).

Customer Comments

"We have worked with Prolog Training as a delivery partner for a few years and recently this has expanded into soft skills training and coaching as they understand our business and operational priorities. I have been delighted with their approach and the practical skills delivered. We would definitely use this service again."
A Morris
Executive Coaching, Time Management, Personal Effectiveness & Communication Skills courses.
"Informative and motivating. The trainer was very engaging and involved us in the training rather than talking at us. Overall, the customer service at Prolog is excellent. I would definitely recommend them for your training requirements."
L Anderson
Train the Trainer & Minute Taking courses.

Business Skills