Instructor Led Business Skills Courses
We offer a range of online business skills courses, covering such topics as leadership, management skills, customer service, productivity and problem resolution. Most courses are one day in duration, and all are delivered by top rate instructors with many years' experience of working with large national and multi-national corporations.
Click on any course of interest to download a detailed course outline.
Communication Skills Courses
Whether verbal or written, face to face or remote, getting your message across clearly and in the right way is key to achieving a good outcome.
Customer Service Courses
The best way to ensure your clients or customers stay with you is to treat them well. Our courses will show you how to provide a good service, manage relationships, and even how to deal with difficult situations.
Leadership Skills Courses
A lucky few have natural leadership abilities, but for most of us it takes practice. Our courses cover some of the key skills required.
Managing People
It takes a whole raft of skills to be a good people manager. Here's a selection of courses that should help.
Meetings
How do you avoid meetings from becoming unproductive talking shops? Should you hold a meeting at all? If you do, what's the best way to ensure actions are carried out and followed up?
Planning
A good plan helps everyone to understand objectives, and should set out achievable goals and realistic timescales. Idea Mapping helps to organise information and can form the basis of a good plan.
Presentation & Training Skills
Our presentation skills courses can show you how to make your presentations more engaging and impactful, and help to overcome a fear of speaking to an audience.
Problem Resolution
Sometimes, difficult situations can occur. Having the right skills to deal with them can go a long way to reaching the best possible outcome.
Process Management
Having well structured, clearly defined processes helps everything run smoothly. We have three courses focused on the key areas of change management, event management, and workflow.
Productivity
These courses will help you to get more done in less time, or with less effort.
Project Management
There are three project management courses to choose from, depending upon the depth to which you wish to cover the subject. Fundamentals is a 1 day course for people who only need to manage projects on an informal basis. Essentials is a 3 day course for regular project managers and covers the main aspects of project management, and Professional is a 5 day in depth course which covers the standards acknowledged by the Project Management Institute.
We also offer courses for Microsoft Project.
See Microsoft Project Courses
Sales & Marketing
With the right techniques, you can increase sales without resorting to hard sales tactics. Our courses can help you to master marketing, selling and negotiating.
Self Development
There are many ways to develop your abilities. Here are a few to consider.